Effective Date: 1st March 2025
At www.360ghs.co.nz (“we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.360ghs.co.nz (the “Site”). This policy complies with the Privacy Act 2020 and applies to all users of the Site.
By accessing or using our Site, you agree to the collection, use, and sharing of your personal information in accordance with this Privacy Policy. If you do not agree with the terms outlined in this Privacy Policy, please refrain from using our Site.
1. Information We Collect
We collect the following types of information:
a. Personal Information
• Identifiable Information: When you visit our Site or use our services, you may be asked to provide personal information, such as your name, email address, phone number, and other contact details. This information is necessary to provide you with medical tourism services, including consultations, treatment arrangements, travel bookings, and customer support.
b. Health Information
• Medical History and Treatment Details: If you inquire about medical treatments or book services, we may collect sensitive health information related to your medical conditions, past treatments, and current health status. This information is used to provide you with accurate treatment options and recommendations.
c. Non-Personal Information
• Usage Data: We may automatically collect non-personal information, including your IP address, browser type, device type, and website usage patterns. This data helps us improve the functionality and user experience of our Site.
2. How We Use Your Information
We use your personal and medical information for the following purposes:
• To provide you with medical tourism services, including connecting you with healthcare providers and facilitating your medical treatment abroad.
• To communicate with you regarding your inquiries, bookings, and treatment progress.
• To process payments for medical services and other travel-related services.
• To improve the performance, content, and functionality of our Site.
• To respond to your questions and provide customer support.
• To comply with applicable laws and regulations, including health and safety requirements.
3. How We Protect Your Information
We take your privacy seriously and use commercially reasonable measures to protect your personal information. These measures include:
• Encryption: Sensitive information, such as personal and health details, is encrypted to protect it from unauthorized access.
• Access Control: Access to personal and health data is limited to authorized personnel who need the information to perform their duties.
• Data Storage: We store personal information in secure servers and use secure networks to prevent unauthorized access.
However, while we take these measures, no method of online transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information, but we are committed to maintaining strong security practices.
4. Sharing Your Information
We may share your personal and health information with third parties in the following circumstances:
• Healthcare Providers: We may share your health information with medical professionals, hospitals, or clinics to arrange and facilitate your treatment abroad.
• Service Providers: We may share your information with third-party service providers, such as travel agencies, accommodations, and transport services, to assist with your medical tourism arrangements.
• Legal and Compliance Purposes: We may disclose your personal information if required by law, or if necessary to protect our legal rights, comply with legal obligations, or investigate fraud or other illegal activities.
5. Your Rights Under New Zealand Law
Under the Privacy Act 2020, you have the following rights regarding your personal information:
• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correct: If you believe that the personal information we hold about you is incorrect, you have the right to request corrections.
• Right to Erasure: You can request that we delete your personal information, subject to certain legal exceptions (e.g., if we are required to retain it for legal purposes).
• Right to Object: You can object to the processing of your personal information, particularly for direct marketing purposes.
To exercise any of these rights, please contact us using the information below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files that are stored on your device to collect information about your browsing behavior. Cookies help us:
• Analyze how users interact with our Site.
• Remember your preferences and settings.
• Improve the performance and functionality of our Site.
You can control cookies through your browser settings. However, disabling cookies may affect your experience on our Site.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Retention of Data
We will retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you no longer wish to receive communication from us, you can request that we delete or anonymize your information.
9. Children’s Privacy
Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect or process personal information from children. If you believe we have collected information from a child, please contact us, and we will take steps to delete that information.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated version will be effective as of the “Effective Date” stated at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:[email protected]